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Guide To Successful Searches - Reference Checks

1. Overview

   Two words: DO IT. Checking references and verifying credentials is a critical step in the screening process.

   For out-of-state candidates, reference checks in advance of a campus visit can reduce potential embarrassment and unnecessary expense for both parties. It's essential for committees to explore beyond the names of references provided. Asking a candidate to sign a waiver permitting the collection of information from collateral references will permit the committee to thoroughly assess a candidate's qualifications.

2. Letters of Reference

   While poor letters of reference may be considered damning, strong letters of reference should not be considered proof of candidate excellence. Let's face it; it's not that hard to obtain three strong letters of recommendation. Deeper conversations with others are critical for a strong screening process.

3. Phone Inquiries

   Like the interview process, reference inquiries should be related to the position description and consistent for all candidates. The reference interview should not be done "on the fly," so committee members are advised to schedule appointments with prospective references to ensure that there is adequate time to conduct a comprehensive conversation.

4. Potential Reference Questions
   
   

   Area of Concern	Potential Question
   Interpersonal skills	Can you describe a time when candidate experienced conflict with another member of your department? How was it resolved?
   Organizational savvy	From your perspective how well "connected" is candidate and how does she form strategic relationships with others?
   Willingness to mentor graduate students	What did graduate students say about candidate's willingness to providing coaching and guidance?

   When those questioned respond with, "I'm not the right person to ask," those conducting reference checks should ask, "Then, who is?"

   When those questioned begin to share information with the caveat, "This is off the record, but..." stop the conversation by saying, "I can't accept off the record comments. Who will speak with me on the record about your concerns?"