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    Classified Staff Job Description

    The University of Arizona

    Human Resources

    Classified Staff Employee Job Description

    Job Code: 060301
    Title: Multi-Media Instruct Supp Tech, Assoc
    Pay Grade: 15
    Pay Range

    Purpose of Classification:
    This classification performs routine operation and maintenance of state of the art computerized multi-media audio and video equipment to support various instructional methods and techniques, delivers and sets up equipment, and instructs, and supports faculty, students, and staff in using this equipment. This classification also participates in equipment installations. Incumbents initially work under close supervision.

    Distinguishing Characteristics:
    This is the first in a series of three classifications. It is distinguished from the classification of Multi-Media Instructional Support Technician, in that incumbents usually are in training and are not expected to fully perform the entire range of duties in this area; incumbents consult with the Multi-Media Instructional Support Technician for technical advice and assistance with complex or unusual technical problems. Incumbents may be required to lift and carry heavy objects, and work in small areas with restricted movement.

    Example of Duties:
    • Performs routine operation and maintenance of multi-media instructional equipment used to support a wide variety of instructional methods and techniques across many academic disciplines for an assigned section of the main campus.
    • Unlocks equipment cabinets in all centrally scheduled multi-media rooms in assigned area every day. Unlocks equipment cabinets, turns on and verifies equipment operation, and sets up and tests microphones for use at the beginning of the day. Locks equipment cabinets and rooms at the end of the day.
    • Delivers and sets up reserved supplemental equipment in classrooms within specified timeframe.
    • Routinely cleans and maintains instructional equipment such as mixers, closed caption converters, amplifiers, video/data projection units, slide projectors, VCRS, DVD players, and camera visualizers. Maintenance includes using computer interface to verify audio and video connections, changing projection lamps, trouble shooting, soldering, connecting or replacing cables, and adjusting audio and video output quality.
    • Coordinates with Room Scheduling unit to reserve rooms that require equipment repair.
    • Contacts instructors and informs them of any technological malfunctions in a scheduled room.
    • Performs basic modifications on multi-media instructional equipment, such as activating pre-programmed closed-captioning capabilities, modifying user interfaces for audio programs and touch panels, setting up file transfer protocol service, and installing and upgrading software programs on computers.
    • Performs minor daily maintenance of assigned campus delivery vehicle and coordinates major repair/maintenance with Multi-Media Instructional Support Technician Supervisor.
    • Demonstrates to and instructs faculty, graduate assistants, and staff in use of multi-media instructional equipment as necessary, including responding to urgent calls for immediate assistance.
    • Cross trains on equipment in all quadrants of campus outside of assigned area to be positioned to provide technical support when needed.
    • Receives requests from faculty, graduate assistants, and staff regarding equipment capabilities for specific instructional applications, and works collaboratively with other technical staff to identify, research, and develop effective solutions.
    • Participates in researching and ordering new equipment for classroom installation.
    • Provides business office support and coverage, including data entry, sorting, phone orders, and dispatching.
    • Communicates with other unit staff using assigned beeper, cell phone and radio.
    • Maintains instructional equipment inventory both in the classrooms and in satellite storerooms.
    • Assists with departments annual campus-wide property inventory and total service/overhaul of all instructional equipment in classrooms and satellite storerooms.
    • Participates in developing collaborative recommendations for the selection and implementation of multi-media instructional equipment for classroom renovations.
    • Participates in equipment installation including cabling systems; electronic security boxes, construction of equipment racks and tables; creation of Canary, Extron, 9-pin, 15-pin and VGA ends; and connects, interfaces, and tests installed equipment.
    • May contact and communicate with vendors when equipment hardware or software malfunctions cannot be resolved.
    • May assist in developing materials to maintain and update Equipment Services website and UAAV informational booklet.

    Knowledge, Skills, and Abilities:
    • Knowledge of the operation, maintenance and repair of state of the art multi-media instructional equipment, including related computer hardware and software.
    • Knowledge of electronic and electrical components and hardware.
    • Skill in the operation, maintenance and repair of state of the art multi-media instructional equipment, including related computer hardware and software.
    • Skill in the use of electronic and electrical components and hardware.
    • Skill in effectively communicating technical matters, both verbally and in writing.
    • Skill in collaborating with a team and working under deadlines.
    • Skill in providing technical support to a wide variety of classroom instructors, including troubleshooting and adjusting failed equipment prior to or during an instructional session.

      Minimum Qualifications:
      • One year of any combination of technical training and experience operating and maintaining multi-media instructional equipment or similar electronic equipment; OR,
      • Any equivalent combination of experience, training and/or education approved by Human Resources.


      Revised: 07/01/2007

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