The University of Arizona
Human Resources
Classified Staff Employee Job Description
| Job Code: |
071640 |
| Title: | Telephone Operator |
| Pay Grade: | 15 |
Pay Range
(min/mid/max): | $18,766/$22,295/$26,718 |
| FLSA: | Non-exempt |
Purpose of Classification: |
| Operates telephone switchboard to route, receive and place calls to all campus locations. Disseminates information to callers as necessary. |
Distinguishing Characteristics: |
| This classification is first in a series of three classifications and is distinguished from the Telephone Operator, Senior in that incumbents do not coordinate or monitor workload distribution and scheduling as Telephone Operator, Seniors do. |
Example of Duties: |
- Operates switchboard equipment in order to answer incoming calls; determines intent of caller and makes appropriate connection.
- Receives and routes a variety of calls for general campus information including complaints, emergencies, bomb threats and security calls.
- Assists in maintaining and updating telephone directories and event schedules via computerized data base when notified of changes in order to access correct information.
- Places long distance and conference calls for authorized parties.
- Assists in reporting telephone equipment or service complaints and problems.
- Maintains logs of calls placed and any additional information required for various reports or special projects.
- Trains or assists with training new telephone operators in performance of job duties.
- Operates and maintains telephone system which disseminates informational messages to callers regarding specific topics; determines what information caller requires and plays appropriate tape; maintains tape inventory.
|
Knowledge, Skills, and Abilities: |
- Knowledge of centralized telephone systems.
- Skill in the operation of telephone equipment.
- Skill in dealing diplomatically with the public under stressful conditions.
- Knowledge of personal computers and methods of updating databases.
- Ability to effectively communicate.
|
Minimum Qualifications: |
- One year experience operating a multi-line telephone or switch board system; OR,
- Any equivalent combination of experience, training and/or education approved by Human Resources.
|
Prepared: |
10/01/1990 |
| Revised: |
07/01/2007 |
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